FAQ

HOW DO I PROCEED TROUGH CHECKOUT PROCESS ?

Once you have finished adding items to your Cart, simply click the Checkout on the shopping bag page and we will guide you trough the checkout process.

WHAT METHOD OF PAYMENT DO YOU ACCEPT ?

We accept Credit Cards, Debit Cards , PayPal and Bank Transfer (trough PayPal).

HOW SAFE IS MY PERSONAL INFORMATION ?

Our site uses Secured Sockets Layer (SSL) protocol to encrypt all personal information sent during checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?

The PetIsland partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as USA, Germany, Thailand,  China etc.

Our global suppliers provide tracking numbers and we do offer 100% satisfaction guarantee.

Your item may take 12-30 business days to arrive. Please do not panic if it does not arrive in few of the week, it's on its way, we guarantee that !

We offer international shipping options too, no matter where you are, you can buy from us !

WHAT IF I NEED TO RETURN SOMETHING ?

No worries ! Contact us and we'll help you guide trough to the process to send the item you ordered back to us.

CAN I CANCEL MY ORDER ?

Yes. Cancellations must be made within 24 hours of order placements. Send us an e-mail within 24 hours and let us know the reason why you wish to cancel your order.

All refunds will be processed within 24-48 hours before the fund reflects on customer's bank account.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES ?

Send us an e-mail in this form and we'll get back to you as soon as we can.